Frequently asked questions

Frequently Asked Questions

Still have a question for us? Call us directly! (410) 259-2562

How do we prepare for our cleaning day?

There is no need to “clean for the cleaner.” Leave that to us! However, it is our expectation that your home will be picked up before we arrive. Areas that are considerably cluttered will be cleaned around.

How can I get a quote?

To schedule a free In-Person estimate, text (410) 259-2562 or schedule a free estimate online .

Do I have to be home during the cleaning?

That is completely up to you! We are happy to access & exit your home in the manner in which you choose.

Are we required to tip?

Tipping is never required but is greatly appreciated by our staff. 100% of all gratuities are given to the cleaning technician(s) providing service to you on that day.

Do I have to provide anything?

We will provide all of the supplies & equipment necessary to complete your service.

What is included in my cleaning?

In the Services section of our website, you will be able to see the checklist we use for each service.

Do we have to sign a contract?

We do not require written contracts. Although we hope you will be thrilled with your cleaning, either party is able to cancel service at any time.

Are your cleaners background checked?

All of our staff are fingerprinted and background checked by the US Federal Government.

How long will the cleaner(s) be in my home?

Our fees are not based on an hourly rate. Our cleaning technicians are continuously trained to perfect their craft. Some cleaning technicians are faster, some are slower. Expertise & efficiency are measured by the final product, not the time it takes to achieve it.

What if we are not happy with our cleaning?

We offer a 100% satisfaction guarantee on all of our services. If you are not satisfied with your cleaning, just notify us within 24 hours of your service & we will return to re-clean the area(s) of concern at no charge.

Why do I have to pay sales tax?

In accordance with 61 Pa. Code § 60.1, Pennsylvania Sales Tax of 6% must be charged on all residential and commercial cleaning services performed in the State of Pennsylvania.

Are you licensed & insured?

Yes, we are licensed by the State of Pennsylvania and carry Liability Insurance and Worker’s Compensation Insurance.

Are you okay with pets?

Yes! We love your friendly fur babies & always make them feel comfortable with our presence in your home as the best pet friendly cleaner in the Hanover area!

How far do you travel?

Our service area is a 16 mile radius from our office location at 100 Frederick Street, Hanover PA 17331.

How can I get FREE CLEANINGS

Pristine Clean offers a great unique opportunity to earn CASH and FREE CLEANINGS by becoming a Social Media Ambassador for us. Check out our Ambassador Earn FREE Cleanings page for all of the details.

How Can We Help You?

We love hearing from you! Let us know what’s on your mind!

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Have we answered your question?

Book your free in-home estimate today and let’s make your home sparkle.

FREE ESTIMATE

(410) 259-2562

Why Choose Pristine Clean

From toilet paper flowers to handwritten notes, we add happiness to every clean.
Our team is made up of kind, reliable professionals who take pride in every home we serve.
No more weekends spent scrubbing—we help you reclaim your time for what matters most.
Over 50+ glowing reviews from Hanover and beyond—ask around, we’re the local favorite!