1. Overview

This Privacy Policy explains how PRISTINE CLEAN Professional Cleaning Services, Inc., d/b/a Pristine Clean Pros (“Pristine Clean Pros,” “we,” “us,” or “our”) collects, uses, shares, and protects information we receive through our website (pristinecleanpros.com), our website chat widget, our contact and booking/estimate forms, and related communications, including text messages (SMS/MMS). It applies to visitors, prospective customers, and customers located in our service area of York and Adams County, Pennsylvania.

By using our website or providing your contact information to us, you agree to the collection and use of information as described in this policy.

2. Information We Collect

We collect information you provide directly to us, including through the following intake points on our website:

•     Website chat widget — name, phone number, email address, and the content of your chat messages when you start a conversation with us online.

•     Contact form — name, phone number, email address, property address or service area, and any details you share about the service you're requesting.

•     Booking / free estimate form — name, phone number, email address, property address, preferred service type and scheduling details, and any notes you provide about your home or cleaning needs.

We may also automatically collect limited technical information when you visit our website (such as browser type, device information, and pages visited) through standard website analytics tools, as described in Section 10.

3. How We Use Your Information

We use the information we collect to:

•     Respond to inquiries and provide free estimates and quotes;

•     Schedule, confirm, and manage cleaning appointments;

•     Communicate with you about your service (reminders, arrival windows, follow-ups, invoices);

•     Send occasional marketing messages about promotions, seasonal offers, or referral programs, where you've agreed to receive them;

•     Maintain business records and improve our services; and

•     Comply with applicable law and protect the rights and safety of Pristine Clean Pros, our customers, and the public.

4. Text Messaging (SMS) Program

4.1 Program Description

With your consent, Pristine Clean Pros sends text messages to the mobile number you provide through our website chat widget, contact form, or booking/estimate form. This is a limited-volume program that includes a mix of:

•     Transactional messages — appointment confirmations, scheduling reminders, arrival notifications, and service-related updates; and

•     Marketing messages — occasional promotions, seasonal offers, and referral or loyalty program updates.

Message frequency varies depending on your interactions with us and any upcoming or past appointments.

4.2 Consent / Opt-In

We only send text messages to numbers provided to us through one of our website intake points (chat widget, contact form, or booking/estimate form) where you have affirmatively agreed to receive texts from Pristine Clean Pros. Consent to receive marketing text messages is never a condition of purchasing any cleaning service.

4.3 Message and Data Rates

Message and data rates may apply, depending on your mobile carrier and plan. Pristine Clean Pros is not responsible for any charges from your wireless carrier.

4.4 Opting Out and Getting Help

You can opt out of text messages at any time by replying STOP to any message you receive from us. After you reply STOP, we will send a one-time confirmation that you have been unsubscribed, and you will not receive further messages from us unless you opt back in. For help at any time, reply HELP, or contact us using the information in Section 12.

4.5 Carriers and Delivery

Carriers are not liable for delayed or undelivered messages. Text messaging may not be available on all mobile devices or in all areas.

4.6 No Sale or Third-Party Marketing Use of SMS Data

No mobile information collected for text messaging purposes will be sold, shared, or otherwise disclosed to third parties or affiliates for their own marketing or promotional purposes. This does not include our service providers who help us operate our messaging program, as described in Section 5.

5. How We Share Information

We do not sell your personal information. We share information only in the following limited circumstances:

•     Service providers — we use GoHighLevel as our customer communications and scheduling platform, which uses Twilio to deliver text messages on our behalf. These providers process your information only to help us operate our website, forms, and messaging program — not for their own marketing purposes.

•     Legal and safety reasons — if required by law, subpoena, or other legal process, or where necessary to protect the rights, property, or safety of Pristine Clean Pros, our customers, or others.

•     Business transfers — in connection with a merger, acquisition, or sale of business assets, subject to standard confidentiality protections.

6. Data Retention

We retain the personal information described in this policy for as long as reasonably necessary to provide our services, maintain business and tax records, and comply with legal obligations, after which it is deleted or de-identified in the ordinary course of business.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Privacy Choices and Rights

You may:

•     Opt out of text messages at any time by replying STOP (see Section 4.4);

•     Ask us to update or correct your contact information;

•     Request that we delete the personal information we hold about you, subject to legal and legitimate business recordkeeping needs; and

•     Contact us with any privacy questions using the information in Section 12.

9. Children's Privacy

Our website and services are directed to adults seeking residential and commercial cleaning services. We do not knowingly collect personal information from children under 13. If we learn we have inadvertently collected such information, we will delete it.

10. Cookies and Website Analytics

Our website may use cookies or similar technologies from standard analytics and advertising tools to understand site usage and improve our marketing. You can control cookies through your browser settings.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top of this page will reflect the most recent revision. Material changes will be posted on this page.

12. Contact Us

If you have questions about this Privacy Policy or our text messaging program, contact us at:

PRISTINE CLEAN Professional Cleaning Services, Inc. (Pristine Clean Pros)

100 Frederick St, Hanover, PA 17331

Phone: (410) 259-2562

Email: [email protected]

Website: pristinecleanpros.com